All jewellery is made to the highest standards. If you find fault with any piece please return to us for a replacement. Items that are damaged due to normal wear and tear will be look at individually and assessed, if possible repair or replacement will be provided. Ear-studs are fitted with titanium posts and like clip ons have comfort backs. Brooches have safety catches, and necklaces and collars have 'Lobster Claw' safety catches. SWAROVSKI ELEMENT are used where ever possible and imitation pearls are used throughout unless stated otherwise, and all items are plated in genuine Gold or Silver or other plating as stated.
Every exquisite piece of designer jewellery has a brief history of the inspiration for the design, and details of how it is made.
Terms and Conditions:
We accept credit card payments by Visa, Mastercard, Maestro (Switch) and Delta. If you are shopping from outside the UK, your credit card company will convert the transaction to your own currency which may mean either a slight higher or lower charge. We do not charge for any item until it is ready to ship. Back-ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, post or over the internet. Confirmation of your order indicates that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the eventuality that a mistake may have been made in pricing, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
If you need to contact us, please email us using the link on the store page. Alternatively, you can call on 01303 857200 or fax us on 01303 857201 or write to us at Ancestors Group, Bowles Well Gardens, Dover Road, Folkestone, Kent CT19 6NP, UK.
Prices shown on this website include any taxes that may apply.